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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carlos Batres

Carlos Batres

August 22, 2024

5  out of  5
rating by Carlos Batres
"Jacob Haven did a great job walking me through the process of getting coverage for my vehicle. Very thorough and patient with me."
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Andy

August 5, 2024

5  out of  5
rating by Andy
"I have been with State Farm for the last two years. I adore Itzel. She has been absolutely amazing and an incredible insurance agent. She has helped me tremendously over the last two years. I want to commend her so much for her custom service. Mr. Casillas is very very lucky to have someone so intelligent and tremendously sweet. Thank you so much for my time with State Farm and if I am back in El Paso driving again, you better believe she is the first person I will be calling."
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Carmela Espindola

July 3, 2024

5  out of  5
rating by Carmela Espindola
"Worked with Jacob and even though I asked for several quotes with all types of different options bundling our home and auto - each time he was more than willing to help and thoroughly explained everything."
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Alejandro Vasquez

March 25, 2024

5  out of  5
rating by Alejandro Vasquez
"Mr. Casillas team is respectful and efficient. Denise Hernandez was helpful and answered my questions professionally."
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Heber Almanza

November 22, 2023

5  out of  5
rating by Heber Almanza
"Irma is a very kind and professional lady to speak to, I called and she immediately answered in a good tone and seemed like she truly enjoys what she does for a living. I truly recommend everyone going to this State Farm, the energy was amazing."
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JMCerón

July 18, 2023

5  out of  5
rating by JMCerón
"siempre agradecido con la atención profesional y humana. felicidades!"
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B C

July 14, 2023

5  out of  5
rating by B C
"I called to make changes to my policy. Jacob was extremely helpful and had plenty of patience to explain in detail the policy. Even after he had to repeat it so I may understand. In addition, walking into the office was very welcoming and helpful. Jacob deserves a bonus. Thanks Jacob."
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Victoria Kaiserman

July 6, 2023

5  out of  5
rating by Victoria Kaiserman
"They were very helpful, and extremely nice"
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Maria Rivera

May 5, 2023

5  out of  5
rating by Maria Rivera
"Kind and understanding"
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Luis Santiago

May 5, 2023

5  out of  5
rating by Luis Santiago
"Itzel & Eddie provided excellent service. They are wonderful people."
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Lisa Ochoa

April 27, 2023

5  out of  5
rating by Lisa Ochoa
"I called a few places and State Farm had the best prices. Jacob Haven is very helpful & patient. Jacob helped me find the right policy for our needs. Thanks to Manny M. Casillas and his very helpful agents. 🙏🏽"
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Isabella Flores

April 21, 2023

5  out of  5
rating by Isabella Flores
"I had an awesome experience here! Everyone was very friendly and helpful. I highly recommend this office!"
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B Martinez

April 19, 2023

5  out of  5
rating by B Martinez
"Irma was very helpful and knowledgeable with what I was requesting and was able to gather my information from prior years. I would definitely recommend Manny M. Casillas office for your auto and home insurance ask for Irma."
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DEZ Cade

April 3, 2023

5  out of  5
rating by DEZ Cade
"Been with this office since my first car, theyre always very helpful and have gone above and beyond to help me with issues or questions i may have. 🙂"
We responded:
"Thanks for your review of my office. We're glad we could help you with insurance with your first car and your trust since then. Please keep us in mind for all your insurance needs and thanks for your referrals. "
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Valerie Velasquez

February 26, 2023

5  out of  5
rating by Valerie Velasquez
"Jacob Haven hands down is a great representative and deserves kudos for helping me lower my car insurance!! Thank you again :)"
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Denise Escajeda

February 20, 2023

5  out of  5
rating by Denise Escajeda
"Great staff! Itzel was extremely helpful!"
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Froot Loops

February 15, 2023

5  out of  5
rating by Froot Loops
"Jacob and Itzel were super helpful and, took their time to make sure everything was in order, answered a lot of questions, and guided us for the best decisions. They both took their time to be hospitable and we're very friendly! I felt in good hands and if I have any further questions, I know where I'll go!"
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Elias Hernandez

January 29, 2023

5  out of  5
rating by Elias Hernandez
"So far the best insurance agents I've had the pleasure of dealing with."
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Mary Estrada

January 18, 2023

5  out of  5
rating by Mary Estrada
"Itzel is always so helpful when I have had to call or come in. All the other employees in the office are also always so helpful and friendly. Great Customer Service! Thank you!"
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Geovanna Gonzalez

January 13, 2023

5  out of  5
rating by Geovanna Gonzalez
"Awesome job super friendly and attentive! Wish I knew about them sooner!"
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Iram Lopez

November 30, 2022

5  out of  5
rating by Iram Lopez
"Excellent service from many Casillas representatives, especially Jacob Haven. I was able to complete my home owner's insurance the same day I started the process and also received a 10% discount on my auto insurance, which was a significant savings."
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Kim Munoz

November 28, 2022

5  out of  5
rating by Kim Munoz
"Great customer service and very patient .!"
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Jenna Martinez

September 23, 2022

5  out of  5
rating by Jenna Martinez
"Itzel always gives Great service friendly and helpful helped me with quick friendly service when I was In desperate need."
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Mayra Menendez

July 29, 2022

5  out of  5
rating by Mayra Menendez
"Thanks 🙏 so much for your Help Mr. Jacob Haven . I have 3 years without car but now i decide to buy a car and get back the insurance i used to have . State Farm is the best and The Office of Manny Casillas too. Thanks 🙏"
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Juan Cardenas

June 25, 2022

5  out of  5
rating by Juan Cardenas
"Such a great experience every time I ask a question or need something! Itzel Shoen is always very responsive, very helpful and always willing answer any questions or concerns to be honest she is my go to and if she wasnt there I would probably think of looking for another insurance company! THANK YOU for the great service!"